FAQ

 

HOW LONG DO MY MEALS LAST?

The My Macro Chef Kitchen uses the latest cooking technology, which enables us to keep your meals fresher for longer without the use of preservatives, chemicals or other nasty additives.

Our meals stay fresh for 3-7 days, depending on the ingredients of your dish. But as a general rule pick the meals you would like to eat for the next 3-4 days and freeze the rest.

HOW DOES MY MACRO CHEF WORK?

Our online ordering system is really simple

Browse our menu range and add items to your cart as you go. When you're ready to check out go to Cart, select where and when you’d like to collect your meals,

put in your payment details and your good to go!

WHERE CAN I GET MY MEALS

We are always adding new locations to make your experience more enjoyable. please see our pick up locations page for our up to date list

STORE PICKUP

Select your local store during checkout if you would like to pick up your meals from one of our partners, such as your local gym or supplement store!


DO YOU HAVE A MINIMUM ORDER?

Yes - our minimum order spend is $50 (before any discounts are applied!). Depending on what meals you order, this works out to a minimum of around 4-5 meal items per purchase.


HOW ARE MEALS PACKAGED?

My Macro Chef prides its self in ensuring every meal you receive is fresh, tasty and treated in respect to all Food Safety regulations. 

When you receive your meals they will be:

  • Cooked to perfection

  • Sealed and labeled with all nutritional information

  • Refrigerated inside a sealed thermoregulated box with frozen gel packs to maintain ideal food temperature.

WHAT ARE THE WEEKLY CUT OFF TIMES AND PICKUP DAYS?

Unlike other meal companies around, we're all about providing you with best food that's loaded with rich micro-nutrients and we all know that means it needs to be FRESH. T

  1. Place your order online by 3pm

  2. Receive your meals 48 hours later

For example, meals ordered before 3pm on Monday can be received on Wednesday!

Note: different delivery areas and pickup locations have different delivery days

WHERE SHOULD I KEEP MY MEALS?

My Macro Meals should be transferred to a refrigerator immediately after delivery / collection.

HOW DO I HEAT MY MEALS?

You can heat your meals in the microwave - pop them in for approximately 2-3 minutes and relax while you wait.

I RECEIVED THE WRONG ORDER, WHAT SHOULD I DO?

Our team take all the care when packing meals, but sometimes people make mistakes. If you receive the wrong meal contact us  so we can replace your meal asap.



Any other questions?

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